Frequently asked questions
Answers to typical questions about availability, ordering, delivery, returns and warranty. Click a question to open the answer.
How do I place an order?
Build a list of the goods you need: enter the quantity in the "Your order" field. Then go to the "Cart" section and place the order.
Are all these goods really in stock?
Yes, the website is linked to the warehouse and is updated online. Some items may be under contract and awaiting payment — in that case, although the goods are in the warehouse, they cannot be sold. Check with a member of staff on Telegram: +998 99 444 64 11.
What is the delivery time for goods that are not in stock?
Send the item number and quantity on Telegram to +998 95 891 59 50 — we will check shipping times with the factory.
Do you have only one shop?
Two shops:
- Kuiyluk-5, post office — Tashkent, Sarbon street, 1a
- Jamiy market — Tashkent, Almazar district, Usta Shirin street, 125, shops 1-206 and 1-207
More details are in the "Contacts" section.
Do you deliver within Tashkent or across Uzbekistan?
Yes. Within Tashkent — by Yandex Taxi; across Uzbekistan — by bts.uz.
How do I order with delivery from the website?
For an in-stock product, there is a "Your order" field next to the price. Enter the quantity and the item goes into the cart. When your list is ready, arrange delivery in the "Cart" section.
Can I return a product if it did not suit me? What is the time limit?
Yes, if the packaging is intact, there are no scratches or damage, and the contents are complete.
- 3 days — when paying at the office or for delivery within Tashkent
- 7 days — for delivery across Uzbekistan
What warranties do you offer on tools?
Power tools — 6 months, measuring tools — 12 months. More details are in the "Warranty" section.
For tools with warranty obligations, a warranty card is completed — do not lose it: without the card, the warranty may be refused.
Do you have Uzstandard verification certificates?
Verification is not included in the price on the website and is not carried out in advance (it is valid for 1 year). After payment, verification takes about 25 days.
You can take the tool in yourself — we guarantee that it will pass verification with the error stated in the data sheet.
A refusal by Uzstandard staff to accept a tool for verification is not a warranty case. In such a situation, contact Uzstandard management and insist that the verification be carried out.
Do you give receipts with purchases?
Yes. We also issue receipts for card transfers when you order with delivery.
Do prices change when paying under a contract or by corporate card?
No, they do not.
Cash, transfer from an individual's card, corporate card, or bank transfer under a contract. Prices are the same whichever method you use, in sums including VAT, and we always issue a receipt.
Do you work with legal entities?
Yes: contract, invoice for payment, payment by bank transfer, electronic invoice (ESF) via Didox. The documents list exactly the goods you paid for. A power of attorney is required to collect goods under a contract; dispatch is on the day of payment or the next day.
Are you an official YATO supplier?
Yes, we supply directly from the manufacturer: the YATO trademark belongs to the Polish company Toya. No intermediaries, with the manufacturer's warranty; we have been selling YATO since 2010.
Since what year have you been operating?
Since 2010 (from 10 October 2010).
Write to us on Telegram:
- +998 95 891 59 50 — Vitaliy (Russian / Uzbek)
- +998 99 444 64 11 — Aliya (Uzbek)